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UnitedHealthcare Week for HBMA

Second Annual Virtual Conference Oct. 14-18, 2019

Please join us for the second annual UnitedHealthcare Week for HBMA! This virtual conference requires no travel, has a flexible course schedule and is free for HBMA members.

This year’s conference includes:

  • Link and electronic data interchange (EDI) training webinars – sessions exclusively for HBMA members
  • Updated best practices from similar organizations to help streamline processes and increase efficiency
  • A case study about a revenue cycle management company (RCM) that reduced phone calls to UnitedHealthcare by almost 37% in a single month*
  • How UnitedHealthcare can help support your work on behalf of your clients
  • Information about the new Link Certification program

We’ve scheduled multiple, repeating sessions to accommodate your staffing schedule so everyone in your office can attend. Space is limited so we encourage you to register now.

How to Register

Click on a session name to open the registration window. Enter your information and click Register. You’ll receive an email confirmation with instructions for joining the session.

Have questions or suggestions?

We’d love to hear from you. Email us at rcm@uhc.com.

* UnitedHealthcare worked with Brightree in March and the improvement was observed in April, 2019.

Conference Schedule and Registration

Opening Session (RCM Management) 9-10:15 a.m. Central Time

  • Welcome
    • HBMA President, Mick Polo
    • HBMA Chair of Commercial Payer Relations Committee, Sue Bailie
    • UnitedHealthcare Director of Provider Services Support, Angela Paige
  • Overview of UnitedHealthcare’s work with RCMs
  • Why use self-service?
  • Case study and best practices
  • Testimonial
  • Overview of week

Link Overview and Getting Started 10:15-10:45 a.m. Central Time

  • High level overview of our Link online tools
  • How to get an Optum ID for Link access
  • Manage staff accounts
  • Request access to your client’s information (Multi-TIN)

eligibilityLink and claimsLink ─ Including Claim Reconsideration Requests 11 a.m. – 12 p.m. Central Time

  • Check eligibility of patients and view ID cards
  • See copay and coinsurance amounts for common services
  • Verify specific benefits
  • Check funding status (full or self-insured)
  • Check status of submitted claims
  • View claim level, line level and payment level information
  • Access provider remittance advice
  • Submit claim reconsideration requests, including uploading documents
  • Check status of claim reconsideration requests
  • Submit claim appeals (available in most states)

EDI Orientation 1-2 p.m. Central Time

  • What is EDI?
  • Types of EDI transactions
  • Benefits of EDI
  • EDI connectivity and EDI resources

Document Vault and Paperless Delivery Options 2-2:45 p.m .Central Time

  • How to access letters and reports
  • Use the advanced search features
  • Opt out of receiving mail and customize your notification preferences

referralLink and Prior Authorization and Notification Tools 3-3:45 p.m. Central Time

  • Find out if referral, notification or prior authorization is required
  • Check status of referrals, notifications and  prior authorization requests

Document Vault and Paperless Delivery Options 10-10:45 a.m. Central Time

  • How to access letters and reports
  • Use the advanced search features
  • Opt out of receiving mail and customize your notification preferences

EDI Optimization and Smart Edits 11-11:45 a.m. Central Time

  • Claims (837)
  • Electronic Remittance Advice (835)
  • Eligibility and Benefits (270/271)
  • Claims Status (276/277)
  • Smart Edits ─ speeds up claims processing by identifying potential errors before they enter the claims processing system

claimsLink ─ Including Claim Reconsideration Requests 1-1:45 p.m. Central Time

  • Check status of submitted claims
  • View claim level, line level and payment level information
  • Access provider remittance advice
  • Submit claim reconsideration requests, including uploading documents
  • Check status of claim reconsideration requests
  • Submit claim appeals (available in most states)

Electronic Payment & Statements (EPS) 2-2:45 p.m. Central Time

  • Benefits of EPS
  • RCM enrollment
  • Connecting client Tax ID numbers
  • Accessing provider remittance advice online
  • Account maintenance
  • Getting electronic remittance advice (ERA) online or through your clearinghouse

claimsLink ─ Including Claim Reconsideration Requests 9-9:45 a.m. Central Time

  • View claim level, line level and payment level information
  • Access provider remittance advice
  • Submit claim reconsideration requests, including uploading documents
  • Check status of claim reconsideration requests
  • Submit claim appeals (available in most states)

Electronic Payment & Statements (EPS) 10-10:45 a.m. Central Time

  • Benefits of EPS
  • How to enroll in EPS
  • Accessing provider remittance advice online
  • Getting electronic remittance advice (ERA) online or through your clearinghouse

referralLink and Prior Authorization and Notification Tool 11-11:45 a.m. Central Time

  • Find out if referral, notification or prior authorization is required
  • Check status of referrals, notifications and  prior authorization requests

eligibilityLink  1-1:45 p.m. Central Time

  • Check eligibility of patients and view ID cards
  • See copay and coinsurance amounts for common services
  • Verify specific benefits
  • Check funding status (full or self-insured)

EDI Optimization and Smart Edits 2-2:45 p.m.Central Time

  • Claims (837)
  • Electronic Remittance Advice (835)
  • Eligibility and Benefits (270/271)
  • Claims Status (276/277)
  • Smart Edits ─ speeds up claims processing by identifying potential errors before they enter the claims processing system

Document Vault and Paperless Delivery Options  3-3:45 p.m. Central Time

  • How to access letters and reports
  • Use the advanced search features
  • Opt out of receiving mail and customize your notification preferences

 

Document Vault and Paperless Delivery Options 9-9:45 a.m.Central Time

  • How to access letters and reports
  • Use the advanced search features
  • Opt out of receiving mail and customize your notification preferences

claimsLink ─ Including Claim Reconsideration Requests 10-10:45 a.m. Central Time

  • Check status of submitted claims
  • View claim level, line level and payment level information
  • Access provider remittance advice
  • Submit claim reconsideration requests, including uploading documents
  • Check status of claim reconsideration requests
  • Submit claim appeals (available in most states)

Electronic Payment & Statements (EPS) 11-11:45 a.m. Central Time

  • Benefits of EPS
  • How to enroll in EPS
  • Accessing provider remittance advice online
  • Getting electronic remittance advice (ERA) online or through your clearinghouse

EDI Optimization and Smart Edits 3-3:45 p.m. Central Time

  • Claims (837)
  • Electronic Remittance Advice (835)
  • Eligibility and Benefits (270/271)
  • Claims Status (276/277)
  • Smart Edits ─ speeds up claims processing by identifying potential errors before they enter the claims processing system

 Closing Session 11 a.m. – 12 p.m. Central Time

  • Thank you and closing remarks
    • HBMA Chair of Commercial Payer Relations Committee, Sue Bailie
    • UnitedHealthcare Director of Provider Services Support, Angela Paige
  • Recap by UnitedHealthcare Marketing and Electronic Communications Consultant, Robin Regine
  • Link Certification process

Private Working Sessions , Register by sending an email with your preferred date and time to rcm@uhc.com. By Appointment Only (30-minute sessions)

Things we can assist with include:

  • Creating an Optum ID for access to Link
  • Managing staff access to Link tools
  • Requesting access to your client’s information (Multi-TIN)
  • Questions about Link tools