Skip left navigation

09/2019: New Technology Enhances Prior Authorization Process

We’re implementing new enhanced functionality in our Prior Authorization and Notification tool on Link that may provide improved response times for all lines of business.

Beginning in October 2019, when you submit a Prior Authorization request for certain services in the Link Prior Authorization and Notification tool, you’ll be prompted to provide clinical information and may receive improved response times on prior authorizations within the site. This is part of our efforts to help simplify your administrative responsibility and the prior authorization process. By gathering pertinent clinical information with your initial submission, UnitedHealthcare can use the information to evaluate your request, allowing for quicker decisions, and improve the efficiency of the prior authorization process.

The functionality will be released for many service categories requiring prior authorization throughout the coming months. For more specific information please access the new Technology Enhancement Topic found in the Interactive Guide for the Prior Authorization and Notification Tool which includes:

  • What you can expect in the Prior Authorization and Notification tool
  • Impacted service categories
  • Pertinent clinical information necessary for submission
  • What is the same and what is different
  • Frequently Asked Questions

The feature will be rolled out to other procedures, lines of business and regions in the future.

Getting Started with our Prior Authorization and Notification Tool

If you haven’t used our Prior Authorization and Notification tool before, you can learn more at UHCprovider.com/paan.

To access the Prior Authorization and Notification tool, you’ll need an Optum ID. Go to UHCprovider.com/newuser to get started.

Contact Us

If you need help, please call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. to 9 p.m. Central Time, Monday through Friday.