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08/2019: New Controlled Substance e-Prescription Requirements for OptumRx®


Starting Oct. 1, 2019, OptumRx® will only accept e-prescriptions for opioids and other controlled substances for home delivery pharmacy service. Non-electronic prescriptions will not be filled.

Why We’re Making this Change

OptumRx, the pharmacy benefit provider for UnitedHealthcare, is part of a nationwide effort to require e-prescriptions for opioids and other controlled substances for its home delivery pharmacy. We’re joining with care providers and communities to help prevent opioid misuse and addiction.

Prepare to Submit e-Prescriptions

You’ll need to complete a two-step authentication and other extra security measures when e-prescribing controlled substances. Please make sure your electronic medical record (EMR) system is set up for e-prescriptions and that you have reviewed the online resources OptumRx has available about e-prescribing controlled substances.

Visit professionals.optumrx.com/epcs to watch a short video and read frequently asked questions about:

  • The opioid crisis and how states are responding
  • The shift to mandatory e-prescribing
  • How to prepare your EMR for submitting e-prescriptions

Thank you for working with us to help make our communities safer.