Welcome to the Home for Care Provider Resources

For UnitedHealthcare Community Plan of Wisconsin

Welcome

For UnitedHealthcare Community Plan of Wisconsin

Skip left navigation

UnitedHealthcare Community Plan of Wisconsin Homepage

We know you don't have time to spare, so we put all the UnitedHealthcare Community Plan resources you need in one place. Use the navigation on the left to quickly find what you're looking for. Be sure to check back frequently for updates.

For Credentialing and Attestation updates, contact the National Credentialing Center at 1-877-842-3210.

Provider Call Center                   

877-651-6677
24/7 Customer Service
8 a.m. - 5 p.m. for Member Advocates

Postal Mailing Address               

UnitedHealthcare Community Plan
10701 W. Research Drive
Wauwatosa, WI 53226

Claims Mailing Address

UnitedHealthcare Community Plan
PO Box 5280
Kingston, NY 12402-5280

Utilization Management Appeals Address

UnitedHealthcare Community Plan
PO Box 31364
Salt Lake City, UT 84131-0364

Claims Appeals Mailing Address

Part C Appeals or Grievances:
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Department
P.O. Box 31364
Salt Lake City, UT 84131-0364

Part D Appeals and Grievance Department
Attn: CA124-0197
P.O. Box 6106
Cypress, CA 90630-9948

Additional Information

UnitedHealthcare Behavioral Health
PO Box 30757
Salt Lake City, Utah 84130-0757

 

Behavioral Health Providers

Learn how to join the Behavioral Health Network, review Community Plan Behavioral Health information, or submit demographic changes at Community Plan Behavioral Health.

Facility/Hospital-Based Providers, Group/Practice Providers and Individually-Contracted Clinicians

The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network is found in the UnitedHealthcare Community Plan Care Provider Manuals.  

Learn about requirements for joining our network

Overview

The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:

  • Promote quality of care
  • Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
  • Strengthen program integrity by improving accountability and transparency

Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.

Helpful Resources

Visit UHCCommunityPlan.com/WI for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.

Plan information is available for:

  • UnitedHealthcare Community Plan of Wisconsin

Member plan and benefit information can also be found at UHCCommunityPlan.com/WI and myuhc.com.

Reporting Fraud, Waste or Abuse to Us

When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. 

Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.

Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.  

Current News, Bulletins and Alerts

Add ZZ Qualifier on Billing Codes for UnitedHealthcare Community Plan of Wisconsin

Last Modified | 03.07.2019

All care providers who participate with UnitedHealthcare Community Plan Wisconsin must include the ZZ qualifier on their billing taxonomy code when submitting the CMS-1500 claim form. Claims that do not include this qualifier will be delayed.

Learn More
New All Savers Care Provider Website

Last Modified | 02.04.2019

On Feb. 20, 2019, All Savers Alternate Funding will launch a new care provider website – myallsaversconnect.com. You can use the new website to view and verify member eligibility and coverage details and view and print claim detail and payment summaries

Learn More
Revision to Readmission Policy for Facilities - UnitedHealthcare Community Plan of Wisconsin

Last Modified | 01.09.2019

We want to let you know about a change to our Readmission Policy for UnitedHealthcare Community Plan members in Wisconsin. Starting March. 1, 2019, the policy requirements will apply to all inpatient admissions.

Learn More
21st Century Cures Act Requirements: Medicaid Registration Required Starting Dec. 15, 2018 - UnitedHealthcare Community Plan of Wisconsin

Last Modified | 12.18.2018

Starting Dec. 15, 2018, UnitedHealth Community Plan Wisconsin will begin enforcing the 21st Century Cures Act requirements. Under the 21st Century Cures Act requirements, State Medicaid agencies must screen and enroll all Medicaid managed care providers (42 CFR Part 455 subpart E).

Learn More
Obstetrical Ultrasound Reimbursement Policy Update: Quantity Limitations - Beginning Dec. 1, 2018 - UnitedHealthcare Community Plan of Wisconsin

Last Modified | 10.25.2018

Starting Dec. 1, 2018, UnitedHealthcare Community Plan will change the existing Obstetrical Ultrasound Policy to further align with Medicaid guidelines.

Learn More
View More News

HEDIS Medical Record Collection

Health Insurance Portability and Accountability Act (HIPAA) Information

HIPAA standardized both medical and non-medical codes across the health care industry and under this federal regulation, local medical service codes must now be replaced with the appropriate Healthcare Common Procedure Coding System (HCPCS) and CPT-4 codes. View our updated HIPAA information for UnitedHealthcare Community Plan.

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. View our policy.

Disclaimer

If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.