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Training and Education

Please see below for a list of our current training materials for care providers.

Tune in to what's new with UHC on Air. (Decorative)

UHC On Air gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7and from any device

Learn About UHC On Air

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

UHC On Air is your source for live and on-demand video broadcasts created specifically for UnitedHealthcare providers. It gives you in-depth program information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device. Broadcasts are added each week.

UHC On Air Topics

  • Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
  • CEU/CME Programs: Earn educational credits 100% online.
  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorial videos will quickly get you up to speed with our online self-service tools.
  • Reform and Regulations: Get up-to-date regulatory data.
  • State-Specific Information: Each state has its own channel for state-specific information and resources.

How to Access UHC On Air

  1. Login to Link with your Optum ID and select the UHC On Air tile.
  2. Select the UHC News Now Channel to watch national UnitedHealthcare broadcasts.
  3. Select your State-Specific Channel  to see your local programming.

Upcoming Training and Educational Resources

There are several educational and training opportunities available to you, as your practice incorporates the integrated managed care (IMC). If you have any questions, reach out to Andrea Ray at

  • Provider Express Behavioral Health Webinars & Training 
    • Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

  • In-person Event: Clallam Integrated Managed Care Forum
    Dec. 4, 2019, 1-4 p.m. PST
    118 East 8th Street
    Port Angeles, WA 98362
    Peninsula Behavioral Health's Conference Room
    This free event provides space for discussion and learning around the unique challenges and opportunities Integrated Managed Care poses for Clallam County, Washington. The forum is geared towards physical health providers, community-based organizations, social service agencies, front line staff, and all interested providers.
    Registration link:

  • Webinar: Behavioral Health Integration for Primary Care Providers
    Dec. 12, 2019, 8-9 a.m. PST
    This webinar will provide primary care practice administrators and providers with an overview of the Bree Collaborative recommendations for the integration of behavioral health in primary care. It will include the perspective of the University of Washington Advancing Integrated Mental Health Solutions (AIMS) Center that supports the implementation of these standards as well as the perspective of a primary care practice that has adopted these recommendations in their care delivery models.
    Registration link:

Additional Resources


Screening, Brief Intervention, and Referral to Treatment Screening, Brief Intervention, and Referral to Treatment (SBIRT) is an evidence-based practice used to identify, reduce, and prevent problematic use, abuse, and dependence on alcohol and illicit drugs. The SBIRT model was incited by an Institute of Medicine recommendation that called for community-based screening for health risk behaviors, including substance use.


The Global Assessment of Individual Needs-Short Screener (GAIN-SS) is an evidence-based, five-minute screening tool for general populations to identify clients who have one or more behavioral health disorders.

Overview: The 5-minute GAIN-Short Screener (GAIN-SS) is designed primarily for 3 things: 1) it serves as a screener in general populations to quickly and accurately identify clients (also known as patients, respondents, or research participants) whom the full 1.5 to 2-hour GAIN-Initial would identify as having 1 or more behavioral health disorders (e.g., internalizing or externalizing psychiatric disorders, substance use disorders, or crime/violence problems), which would suggest the need for referral to some part of the behavioral health treatment system. It also rules out those who would not be identified as having behavioral health disorders; 2) it serves as an easy-to-use quality assurance tool across diverse field- assessment systems for staff with minimal training or direct supervision; 3) it serves as a periodic measure of change over time in behavioral health.

GAIN-SS Forms are available by clicking the following links:

GAIN-SS copyright © Chestnut Health Systems. For more information on the instrument,  please  visit or contact the GAIN Project Coordination Team at (309) 451-7900 or

BREE Collaborative 

In 2011, Dr. Robert Bree established a collaborative forum comprised of public and private stakeholders. The group combines efforts and expertise to identify and recommend evidence-based strategies, which improve quality of care, improved health outcomes through the delivery of integrated health care. Behavioral health care integrated into primary care is one of the leading focuses of the Bree Collaborative which has been not only efficient in the delivery of best practice treatment is has shown to be a cost-effective model of care.

Use of evidence-based, existing models of assessment and eight elements are incorporated to define a minimum standard to promote integrated care in the Bree Collaborative Model. Washington State has adopted the elements of best practice by incorporating the eight elements of the Bree Collaborative as an initiative to bridge evidence-based management that allows all health care providers the basis to achieve integrated care services. Use of the following eight elements, with specified criteria, allow the patient to be the full focus of care delivery, promote care that becomes standard, by encompassing the full perspective of integration of medical and behavioral wellbeing.

  1. Integrated Care Team
  2. Patient Access to Behavioral Health as a Routine Part of Care
  3. Accessibility and Sharing of Patient Information
  4. Practice Access to Psychiatric Services
  5. Operational Systems and Workflows to Support Population-Based Care
  6. Evidence-Based Treatments
  7. Patient Involvement in Care
  8. Data for Quality Improvement

For additional criteria to engage the Bree Collaborative, please resource the full document: The Bree Collaborative (2017).


Collaborative care is a specific type of integrated care developed at the University of Washington that treats common mental health conditions such as depression and anxiety that require systematic follow- up due to their persistent nature. Based on principles of effective chronic illness care, collaborative care focuses on defined patient populations tracked in a registry, measurement-based practice and to target. Trained primary care providers and embedded behavioral health professionals provide evidence-based medication or psychosocial treatments, supported by regular psychiatric case consultation and treatment adjustment for patients who are not improving as expected.