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Member Satisfaction - Chapter 13, 2019 UnitedHealthcare Administrative Guide

Member Satisfaction

An NCQA-certified vendor conducts our annual survey of member satisfaction using the CAHPS survey. Members rate their experience and satisfaction in multiple areas:

  • The health plan
  • Their health care and providers
  • Access
  • Referral process
  • Specialty care
  • Benefits
  • Member service

For more information on CAHPS or other quality improvement programs, go to our Reports & Quality Programs section.