Skip left navigation

Special Needs Plans - Chapter 12, 2019 UnitedHealthcare Administrative Guide

SNP Model of Care (MOC)

The MOC is the framework for care management processes and systems that enable coordinated care for SNP members.

The MOC includes descriptions of SNP population (including health conditions), Care Coordination, Provider 

Network and Quality Measurement and Performance Improvement.

The MOC is a vital quality improvement tool. It helps ensure that the unique needs of the population are identified and addressed through care management practices. We evaluate MOC goals on an annual basis to determine effectiveness. To learn more, contact us at:

The Centers for Medicare and Medicaid (CMS) requires annual SNP MOC training for all care providers who treat SNP members. The training is reviewed and updated annually to reflect current practices related to care coordination. This includes communication of the Interdisciplinary Care Plan (ICP) for each member. The Annual SNP MOC Provider Training is available at We use the Network Bulletin to remind you about the annual training requirement.